General conditions of sale

Terms & Conditions
1. INTRODUCTION

This document (together with any document referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products through the website (hereinafter the “Terms and Conditions”).
Please read these Terms and Conditions before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. Please do not use this website if you do not agree to all of these Terms and Conditions.

These may be subject to change. It is your responsibility to read them regularly as the General Conditions in force at the date you use this website or at the date of formation of the Contract (as defined below) will be those applicable.
2. INFORMATION ABOUT US

This website is operated under the name RUE DE GARENNES, whose registered office is located at 94 avenue A. Huysmans in 1050 Brussels and whose intra-community VAT number is: BE 0696 994 092
3. PRIVACY POLICY

The information or personal information you provide to us will be processed in accordance with the Privacy Statement. By using this website you agree to the processing of information and information, and you declare that all information and information you have provided to us is accurate and truthful.
4. USE OF OUR WEBSITE

These Terms and Conditions are the only terms and conditions applicable to the use of this website and supersede all other terms and conditions unless previously agreed in writing by the Seller. These Terms and Conditions are important to both you and us as they have been drafted to create a legally binding agreement between us, protecting your rights as a consumer and our rights as a business. You acknowledge that by placing an order you unconditionally accept these Terms and Conditions and declare that you have read them. When registering the Customer's personal details, the Customer must ensure the accuracy and completeness of the data they provide. In the event of an error in the recipient's contact details, Rue de Garennes cannot be held responsible for the impossibility of delivering the product. By using this website and/or placing an order through it, you agree: To use this site only for legitimate inquiries or orders. Not to place speculative, false, or fraudulent orders. If we have reason to believe that such an order has been placed, we will be entitled to cancel the order and inform the relevant authorities. You also agree to provide an email address, postal address and/or any other contact information and acknowledge that we may use this information to contact you if necessary. If you do not provide us with all the information we require, we may not be able to process your order. By placing an order on this website, you guarantee that you are at least 18 years old and legally capable of entering into binding agreements.
5. FORMATION OF THE CONTRACT

The information set out in these Terms and Conditions and the details on this website do not constitute an offer to sell but rather an invitation to enter into a contract. No contract will exist between you and us in respect of the Products until we accept your order. If your order is not accepted and the amount has already been debited from your account, you will receive a full refund. To place an order, you will be asked to follow the online checkout process to submit the order. You will then receive an email from us confirming that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to purchase one or more Products from us. All orders are subject to our acceptance and we will confirm this acceptance by sending you an email confirming dispatch of the Product(s) (the “Dispatch Confirmation”). The contract for the purchase of products will only be formed between you and us upon our sending of the Dispatch Confirmation. The Contract will only relate to those products whose dispatch we have confirmed to you in the Dispatch Confirmation. We will not be obliged to supply you with any other products that may be included in your order until the dispatch of those products has been confirmed in a separate Dispatch Confirmation.
6. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. In this regard, in the event of delivery difficulties or out-of-stock conditions for the products ordered, we reserve the right to provide you with information on replacement products of equal or superior quality and value, which you may order. If you do not wish to order these replacement products, we will refund all amounts you may have paid.
7. REFUSAL OF ORDER

We reserve the right to withdraw any product from this website at any time and/or to replace or amend any material or content appearing on this website. Although we will always make every effort to process all orders, there may be exceptional circumstances where we may refuse to process an order after we have sent an Order Confirmation. We reserve the right to do so at any time and at our sole discretion. We will not be liable to you or any other third party as a result of our decision to withdraw a product from our site, whether sold or not, to replace or amend any material or content appearing on this site, or to refuse to process or accept an order after we have sent the relevant Order Confirmation.
8. DELIVERY

Subject to the provisions of clause 6 above, and except in exceptional circumstances, we will endeavour to process your order for the product(s) detailed in the Dispatch Confirmation before the delivery date set out in the document or, if no indicative date is mentioned, within 15 days from the date of the Dispatch Confirmation. Reasons for delay may include: customisation of products specialist items unforeseen circumstances the delivery location Delivery times may be longer during collection releases. Please note that we do not deliver on Saturdays or Sundays. For the purposes of these Terms and Conditions, "delivery" will be deemed to have been made or the order delivered upon receipt of the order at the agreed delivery address.
9. INABILITY TO DELIVER

If we are unable to deliver the products to you after two attempts, we will endeavour to find a safe and secure place to leave your parcel. We will notify you in writing of the location of your parcel and the arrangements for redelivery. If you are not at the delivery location at the agreed time, please contact us to arrange a new delivery date that is mutually convenient for us. We will be entitled to understand that you wish to cancel the Contract and it may be treated as terminated after the expiry of 15 days from the date on which your order is ready for delivery, during which time the order has not been delivered for reasons not attributable to us. In the event that the Contract is treated as terminated, we will refund the price paid for the products as soon as possible and, in any event, within 30 days from the date on which we treat the Contract as terminated. In such situations, we will be entitled to charge you the delivery costs as well as any costs incurred for the termination of the Contract.
10. RISK AND TITLE

You will assume the risks inherent in the products from the date of delivery. Ownership of the products will only pass to you when we have received full payment of the amounts due in respect of the products, including delivery costs, or from delivery (as defined in Article 8 above), if this occurs later.
11. PRICE AND PAYMENT

The prices of the Products will be those stated at any time on our site, except in cases of obvious errors. Although we make every effort to ensure that all prices stated on our site are accurate, errors may occur. If we discover an error in the price of the Products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the Products, you will receive a full refund.

We are under no obligation to sell the Products to you at an incorrect (lower) price (including after we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been identified by you as such.
The prices displayed on our website include VAT but do not include delivery charges. These will be added to the total amount.

Prices are subject to change at any time. However (except as otherwise provided above), such potential changes will not affect orders for which an Order Confirmation has been sent.

You can pay by Visa, Ideal, Mister Cash, Mastercard, Amex, Bancontact and Bank Transfer.
Your card details will be encrypted to limit any risk of unauthorized access. Once we receive your order, we will request pre-authorization of your card to ensure you have sufficient funds to complete the transaction. Payment will be debited from your card when your order is shipped.

By clicking on “Finalize order”, you confirm that the bank card used belongs to you.

Bank cards are subject to validation checks and authorization by your Card issuer. In the absence of the required authorization, we will not be liable for any delays or non-delivery of the order and will not be able to form any Contract with you.
12. VALUE ADDED TAX

In accordance with the applicable rules and regulations in force, all purchases made through the Website are subject to Value Added Tax (VAT). As such and in accordance with Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax, the place of delivery is assumed to be that of the Member State of the address to which the items are to be delivered, and the applicable VAT will be that in force in each Member State in which the items are to be delivered in accordance with the orders placed. In accordance with the rules and regulations applicable in each country, the reverse charge mechanism provided for in Article 194 of Directive 2006/112 may apply to goods supplied in certain Member States of the European Union if the customer is or must be subject to VAT. If this is the case, we will not charge any VAT, subject to confirmation by the recipient that the VAT on the items supplied will be accounted for by the customer using the reverse charge mechanism.

Exchange and Return Policy
13.1 RIGHT OF WITHDRAWAL

Under applicable regulations, as a contracting consumer, you have the right to cancel the Contract at any time, you benefit from a 14-day withdrawal period from the day after delivery of the products, failing which the sale is deemed firm and final. Subject to compliance with all the following terms and conditions, reimbursement will be provided by the seller.

The use of this right of withdrawal for defective products must be reported in advance by email to the following address:
info@ruedegarennes.com and accompanied by photos of the defect in question.

We do not offer exchanges for size issues. If you would like a new size, a new color, or even a new item, simply submit your return request and reorder on the e-shop.

You have fourteen (14) days after your purchase to return your items. Items must be returned in their original packaging and condition, new, with tags, unworn and unwashed.

For any item returned stained or damaged, the packaging, washing and/or dry cleaning costs will be immediately deducted from the refunded amount.

Additionally, orders subject to sales or discounts (vouchers) will only be refunded in the form of vouchers.

The consumer is further informed that the right of withdrawal does not apply to personalized products and custom-made products.

The return of the product is the responsibility of the consumer.

Note: For hygiene reasons, the rules regarding returns do not apply to lingerie (bras, bodysuits, swimsuits).

If you have any questions, please do not hesitate to contact us by email at info@ruedegarennes.com or by phone at + 32 472 69 69 30
13.2 APPARENT DEFECT AND NON-CONFORMITY OF PRODUCTS

When you consider that the product is affected by an apparent defect or does not comply with the Contract at the time of delivery, you must first contact us by email at info@ruedegarennes.com within a maximum of 3 working days from receipt of the product, indicating the details of the product and a description of the defects/damage noted. Otherwise, no claim will be valid and no return or exchange will be possible. You can also contact us by telephone at +32 472 69 69 30 where we will inform you of the steps to follow. In the case of an apparent defect or non-compliant product and upon receipt of the returned product (the product must be returned in its original condition and packaging, new, unworn and unwashed.), we will examine it carefully and inform you by email of your right to a replacement or refund. We will proceed with the refund or replacement as soon as possible and, in any case, within 15 days from the date on which we confirmed to you, by email, that you were entitled to a refund or replacement of the product affected by an apparent defect or non-compliant with the contract.
14. LIABILITY AND EXCLUSIONS

The information or personal information you provide to us will be processed in accordance with the Privacy Statement. By using this website you agree to the processing of information and information, and you declare that all information and information you have provided to us is accurate and truthful.
15. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademark or other intellectual property rights in the information or content on this website will remain, at all times, our property or that of our licensees. You are authorized to use this information only as expressly authorized by us. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.
16. VIRUSES, COMPUTER HACKING AND OTHER CYBERCRIMES

You must not misuse this website by knowingly introducing viruses, Trojans, logic bombs or other material which is malicious or technologically harmful. You will not attempt to gain unauthorized access to this website, the server on which this website is stored or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. Breach of this provision may constitute a criminal offense under applicable law. We will report any such breach to the relevant law enforcement authority and will cooperate with those authorities in disclosing the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. We do not accept any liability for any loss or damage resulting from a denial-of-service attack, a virus or any other software or material that is malicious or technologically harmful to your computer, equipment, data or information resulting from the use of this website or from the downloading of its content and any content to which this website redirects you.
17. LINKS FROM OUR WEBSITE

Links to third party websites and materials may be included on our website; such links are provided for your convenience only and we have no control whatsoever over the content of such websites or materials. Accordingly, we will not accept any liability for any loss or damage that may arise from the use of such links.
18. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you be in writing. When you use this website, you agree that communications with us will be primarily electronic. We will contact you by email or notify you by posting notices on this website. For contractual purposes, you agree to these electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send to you electronically comply with any legal requirements that require such communications to be in writing. These provisions do not affect your statutory rights.
19. NOTIFICATIONS

All notices you send to us must be sent by email (info@ruedegarennes.com). Subject to and unless otherwise stated in Article 16, we may send notices to the email or postal address you provide when placing your order. Notices will be deemed received and properly delivered upon posting on our site, 24 hours after an email is sent, or three days after the date of posting of a letter. To prove delivery of a notice, it will be sufficient to prove, in the case of a letter, that such letter was properly sent, stamped and posted, and in the case of an email, that it was sent to the email address provided by the recipient.
20. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract entered into between you and us binds you and us, as well as our respective heirs and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent. You may not transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of your rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, no transfer, assignment, charging or other disposition will affect any statutory rights you have as a consumer or cancel, reduce or limit in any way any warranty we may have given you, express or implied.
21. EVENTS BEYOND OUR CONTROL

We will not be liable for any failure to perform, or delay in performing, our contractual obligations caused by events beyond our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and in particular includes (without limitation) strikes, lockouts or other industrial action; civil commotion, riots, invasions, terrorist attacks or threats of terrorist attacks, war (whether declared or not) or threats or preparations for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of using rail, sea, air, road or other private or public means of transport; impossibility of using public or private telecommunications networks; acts, decrees, legislation, regulations or restrictions of any government; strikes, failures or accidents in shipping, postal or other transport. Our performance under any Contract will be suspended for the duration of the Force Majeure Event and our time for performance will be extended accordingly. We will use reasonable efforts to bring the Force Majeure Event to an end or to find a solution that allows us to perform our contractual obligations despite the Force Majeure Event.
22. WAIVER

If we fail at any time during the performance of the Contract to insist upon strict performance of any of your contractual obligations, or of any of these Terms and Conditions, or if we fail to exercise any of our rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms and Conditions shall be effective unless we expressly state it as such and you are notified in writing in accordance with the notices section above.
23. AUTONOMY

If any provision of these Terms and Conditions or of a Contract is found by a competent authority to be invalid, illegal or unenforceable, it shall be severed from the other provisions which shall remain valid to the fullest extent permitted by law.
24. ENTIRE AGREEMENT

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or written. We each acknowledge that in entering into this Contract, neither of us has relied on any representation, undertaking or promise given by the other or implied by any oral or written statement made in the course of negotiations prior to this Contract between you and us, except as expressly stated in these Terms and Conditions. Each of us waives any right to claim against any untrue statements made by the other, whether oral or in writing, before the date of the Contract (unless such untrue statements were made fraudulently) and the sole remedy shall be breach of the Contract as provided in these Terms and Conditions.
25. OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the Terms and Conditions in force at the time you order our products or use this website, unless a change to these Terms and Conditions is required by law or regulatory authorities; in that case, it will apply to orders you have previously placed.
26. LAW AND JURISDICTION

Contracts for the purchase of products concluded through our site will be governed by Belgian law. Any dispute arising from, or related to, such Contracts will be subject to the non-exclusive jurisdiction of the Belgian courts. The provisions of this article shall in no way affect the legal rights you may have as a consumer.

Data protection
1. WHO ARE WE?

We are RUE DE GARENNES SPRL and we process your personal data as joint controllers. This means that we jointly manage the processing and protection of your personal data.
2. WHY DO WE USE YOUR PERSONAL DATA?

Among other purposes, we will use your data (obtained online) to manage your registration as a user, manage the purchase of products, answer your questions, as well as to send personalized communications.
3. WHAT IS THE BASIS FOR PROCESSING YOUR PERSONAL DATA?

We are authorized to process your data for various reasons. The most important of which is that it is necessary to fulfill the contract you entered into with us when you registered and made a purchase, although there are other reasons that allow us to do so, such as the interest in answering your questions or the consent given to send you our newsletters.
4. WHO DO WE SHARE YOUR DATA WITH?

We share your data with our logistics team, who help us deliver your order efficiently and as quickly as possible. We also share your data with our development team, who help us troubleshoot IT issues.
5. YOUR RIGHTS?

REMARKS

We welcome your comments and feedback. Please send all your comments and feedback to our email address: info@ruedegarennes.com