Terms & Conditions
General conditions of sale for the “Rue de Garennes” website
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INTRODUCTION
This document (together with any document referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products through the website (the “Terms and Conditions”).
Please read these Terms and Conditions carefully before using this website. By using or ordering from this website, you agree to be bound by these Terms and Conditions. If you do not agree to all of these Terms and Conditions, please do not use this website.
These may be subject to change. It is your responsibility to read them regularly as the General Conditions in force on the date on which you use this website or on the date of formation of the Contract (as defined below) will be those applicable.
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INFORMATION ABOUT US
This website is operated under the name of RUE DE GARENNES, whose registered office is located at 94 avenue A. Huysmans in 1050 Brussels and whose intra-community VAT number is as follows: BE 0696 994 092
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PRIVACY POLICY
The information or personal information you provide to us will be treated in accordance with the Privacy Statement. By using this website you agree to the processing of information and information, and you declare that all information and information you have provided to us is accurate and truthful.
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USE OF OUR WEBSITE
These Terms and Conditions are the only terms applicable to the use of this website and supersede all other terms and conditions unless previously agreed in writing by the Seller. These Terms and Conditions are important to both you and us as they have been drafted to create a legally binding agreement between us, protecting your rights as a consumer and our rights as a business. You acknowledge that by placing an order you unconditionally accept these Terms and Conditions and declare that you have read them.
When registering the Customer's personal data, the latter must ensure the accuracy and completeness of the data he provides. In the event of an error in the wording of the recipient's contact details, Rue de Garennes cannot be held responsible for the impossibility of delivering the product.
By using this website and/or placing an order through it, you agree:
- To use this site only for legitimate requests or orders.
- Not to make speculative, false or fraudulent orders. If we had reason to believe that such an order had been placed, we would be entitled to cancel the order and inform the relevant authorities.
- You also agree to provide an email address, postal address and/or any other information allowing us to contact you and acknowledge that we may use this information to contact you if necessary.
If you do not give us all the information we need, we may not be able to process your order.
By placing an order on this website, you warrant that you are at least 18 years old and are legally capable of entering into binding agreements.
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FORMATION OF THE CONTRACT
The information set out in these Terms and Conditions and the details on this website do not constitute an offer to sell but rather an invitation to enter into a contract. No contract will exist between you and us in respect of the products until we have accepted your order. If your order is not accepted and the amount has already been debited from your account, you will be refunded in full.
To place an order, you will be asked to follow the online checkout process to submit the order. You will then receive an email from us confirming receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to purchase one or more products from us. All orders are subject to our acceptance and we will confirm this acceptance to you by sending you an email confirming dispatch of the product(s) (the “Dispatch Confirmation”). The contract for the purchase of the product will only be formed between you and us upon our dispatch of the Dispatch Confirmation.
The Contract will only relate to those products whose dispatch we have confirmed to you in the Dispatch Confirmation. We will not be obliged to supply you with any other products that may be included in your order until the dispatch of those products has been confirmed in a separate Dispatch Confirmation.
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PRODUCT AVAILABILITY
All orders for products are subject to availability conditions. In this regard, in the event of delivery difficulties or stock shortages on the products ordered, we reserve the right to provide you with information on replacement products of equal or superior quality and value that you will have the possibility to order. If you do not wish to order these replacement products, we will refund you in full any sums you may have paid.
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REFUSAL OF ORDER
We reserve the right to withdraw any product from this website at any time and/or to replace or amend any material or content contained on this website. Although we will endeavour to fulfil all orders at all times, there may be exceptional circumstances in which we may refuse to fulfil an order after we have sent you an Order Confirmation. We reserve the right to do so at any time and at our sole discretion.
We will not be liable to you or any third party for any decision we make to withdraw any product from our site, whether or not it has been sold, to replace or modify any materials or content on this site, or to refuse to process or accept an order after we have sent you the relevant Order Confirmation.
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DELIVERY
Subject to the provisions of Article 6 above, and except in exceptional circumstances, we will endeavour to process your order for the product(s) indicated in the Dispatch Confirmation before the delivery date set out in the document or, if no indicative date is mentioned, within 15 days from the date of the Dispatch Confirmation.
Reasons for a delay may include:
- product customization
- specialized articles
- unforeseen circumstances
- the place of delivery
Delivery times may be longer during collection releases. Please note that we do not deliver on Saturdays or Sundays.
For the purposes of these Terms and Conditions, “delivery” shall be deemed to have been made or the order to have been delivered upon receipt of the order at the agreed delivery address.
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INABILITY TO DELIVER
If we are unable to deliver the products to you after two attempts, we will endeavour to find a safe and secure place to leave your parcel. We will notify you in writing of the location of your parcel and the arrangements for redelivery. If you are not at the delivery location at the agreed time, please contact us to arrange a new delivery date that is mutually convenient for us.
We will be entitled to understand that you wish to cancel the Contract and it may be considered terminated upon expiry of a period of 15 days from the date on which your order is ready for delivery, during which period the order has not been delivered for reasons not attributable to us. In the event that the Contract is considered terminated, we will refund the price paid for the products as soon as possible and, in any event, within 30 days from the date on which we consider the Contract terminated. In such situations, we will be entitled to charge you the delivery costs as well as all those incurred for the termination of the Contract.
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RISK AND TITLE
You will assume the risks inherent in the products from the date of delivery.
Ownership of the Products will only pass to you when we have received full payment of all amounts due in respect of the Products, including delivery charges, or upon delivery (as defined in clause 8 above), whichever is later.
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PRICE AND PAYMENT
The prices of the Products will be as stated on our site from time to time, except in cases of obvious error. Although we endeavour to ensure that all prices stated on our site are accurate, errors may occur. If we discover an error in the price of the Products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed to be cancelled and, if you have already paid for the Products, you will receive a full refund.
We are under no obligation to sell the Products to you at an incorrect (lower) price (including after we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as such.
The prices displayed on our website include VAT but do not include delivery costs. These will be added to the total amount.
Prices are subject to change at any time. However (except as otherwise provided above) such potential changes will not affect orders for which an Order Confirmation has been sent.
You can pay by Visa, Ideal, Mister Cash, Mastercard, Amex, Bancontact and Bank Transfer.
Your card details will be encrypted to limit any risk of unauthorized access. Once we receive your order, we will request a pre-authorization of your card to ensure that you have sufficient funds to complete the transaction. Payment will be debited from your card when your order is shipped.
By clicking on “Finalize order”, you confirm that the bank card used belongs to you.
Bank cards are subject to validation checks and authorisation by your Card issuer. In the absence of the required authorisation, we will not be liable for any delays or non-delivery of the order and will not be able to form any Contract with you.
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VALUE ADDED TAX
In accordance with applicable rules and regulations in force, all purchases made through the Website are subject to Value Added Tax (VAT).
As such and in accordance with Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax, the place of delivery is assumed to be that of the Member State of the address to which the items are to be delivered, and the applicable VAT will be that in force in each Member State in which the items are to be delivered in accordance with the orders placed.
In accordance with the rules and regulations applicable in each country, the reverse charge mechanism provided for in Article 194 of Directive 2006/112 may apply to goods supplied in certain Member States of the European Union if the customer is or must be subject to VAT. If this is the case, we will not charge any VAT, subject to confirmation by the recipient that the VAT on the items supplied will be accounted for by the customer according to the reverse charge mechanism.
EXCHANGE AND RETURNS POLICY
13.1 RIGHT OF WITHDRAWAL
Under the applicable regulations, as a contracting consumer, you are entitled to cancel the Contract at any time, you benefit from a withdrawal period of 14 days from the day after delivery of the products, failing which the sale is deemed firm and final. Subject to compliance with all the following conditions and terms, reimbursement will be provided by the seller.
The use of this right of withdrawal for defective products must be reported in advance by email to the following address:
info@ruedegarennes.com and accompanied by photos of the defect in question.
We do not make exchanges in the event of a size problem, if you want a new size, a new color or even a new piece, you just have to make your return request and reorder on the e-shop.
You have fourteen (14) days after your purchase to return your items. Items must be returned in their original packaging and condition, new, with tags, unworn and unwashed.
For any item returned stained or damaged, the packaging, washing and/or dry cleaning costs will be immediately deducted from the refunded amount.
Additionally, orders subject to sales or discounts (vouchers) will only be refunded in the form of vouchers.
The consumer is further informed that the right of withdrawal does not apply to personalized products and custom-made products.
The return of the product is the responsibility of the consumer.
Note: For hygiene reasons, the rules regarding returns do not apply to lingerie (bras, bodysuits, swimsuits).
If you have any questions, please do not hesitate to contact us by email info@ruedegarennes or by phone at + 32 472 69 69 30
13.2 APPARENT DEFECT AND NON-CONFORMITY OF PRODUCTS
When you consider that the product is tainted by an apparent defect or does not comply with the Contract at the time of delivery, you must first contact us by email info@ruedegarennes.com within a maximum of 3 working days from receipt of the product. by providing us with product details and a description of the defects/damages found. Failing this, no claim will be valid and no return or exchange will be possible.
You can also contact us by telephone at +32 472 69 69 30 where we will inform you of the steps to follow.
In the event of an apparent defect or non-compliant product and upon receipt of the returned product ( the product must be returned in its original condition and packaging, new, unworn and unwashed) , we will examine it carefully and inform you by email of your right to a replacement or refund.
We will proceed with the refund or replacement as soon as possible and, in any case, within 15 days from the date on which we confirmed to you, by email, that you were entitled to a refund or replacement of the product affected by an apparent defect or not in conformity with the contract.
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LIABILITY AND EXCLUSIONS
Our liability in respect of any product purchased through our website is strictly limited to the purchase price of such product.
Nothing in these Terms and Conditions shall exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or gross negligence, including by our employees or agents; or
- any matter for which it would be illegal or contrary to law for us to exclude or limit, or attempt to exclude or limit, our liability.
Subject to the following paragraph and to the extent permitted by law, and except as otherwise provided in these Terms and Conditions, we accept no liability for indirect losses resulting from a secondary effect of the main loss or damage and whether arising or caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including, without limitation, in the event of:
(i) loss of profit or income; (ii) operating loss;
(iv) loss of expected savings; (v) loss of data; and (vi) waste of management or work time.
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of any information transmitted to, or obtained from, this site, except as expressly provided on this site.
All product descriptions, information and materials on this site are provided "as is" and without warranty of any kind, either express, implied or otherwise.
To the extent permitted by law, without excluding what may not be legally permitted in the case of consumers, we disclaim all warranties.
The provisions of this article shall not in any way affect the legal rights which you may have as a consumer, nor your cancellation rights.
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INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark or other intellectual property rights in the information or content on this site shall at all times remain with us or our licensors. You are permitted to use such information to the extent expressly permitted by us. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.
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VIRUSES, COMPUTER HACKING AND OTHER CYBERCRIMES
You must not misuse this website by knowingly introducing viruses, trojans, logic bombs or other material which is malicious or technologically harmful. You will not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Breach of this provision may constitute a criminal offence under applicable law. We will report any such breach to the relevant law enforcement authority and will co-operate with those authorities in disclosing the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately.
We accept no liability for any loss or damage resulting from a denial-of-service attack, viruses or other malicious or technologically harmful software or material to your computer, equipment, data or information arising from your use of this website or from your downloading of any content from this website or from any content to which you are linked from this website.
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LINKS FROM OUR WEBSITE
Links to third party websites and materials may be provided on our website; such links are provided for your convenience only and we have no control whatsoever over the content of such websites or materials. Accordingly, we will not accept any liability for any loss or damage that may arise from the use of such links.
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WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you be in writing. When you use this website, you accept that communications with us will be primarily electronic. We will contact you by email or notify you by posting notices on this site. For contractual purposes, you accept these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with any legal requirement that such communications be in writing. These provisions do not affect your statutory rights.
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NOTIFICATIONS
All notifications that you send to us must be sent by email (info@ruedegarennes.com). Subject to and unless otherwise stated in Article 16, we may send you notifications to the email or postal address that you provided to us when placing your order.
Notices will be deemed received and properly delivered when posted on our site, 24 hours after an e-mail is sent, or three days after the date of posting of a letter. In proving the delivery of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, postmarked and posted, and in the case of an e-mail, that it was sent to the e-mail address specified by the addressee.
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TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract entered into between you and us binds you and us, as well as our respective heirs and assigns.
You may not transfer, assign, charge or otherwise deal with a Contract, or any of your rights or obligations under it, without our prior written consent. You may not transfer, assign, charge, sub-contract or otherwise deal with a Contract, or any of your rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, no transfer, assignment, charge or other arrangement will affect your statutory rights as a consumer or cancel, reduce or limit in any way any warranty we may have given to you, whether express or implied.
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EVENTS BEYOND OUR CONTROL
We will not be liable for any failure to perform, or delay in performance of, our contractual obligations that is caused by events beyond our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation)
- strikes, lockouts or other industrial actions;
- civil unrest, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or not) or threats or preparations for war;
- fires, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters;
- the inability to use rail, sea, air, road or other private or public means of transport;
- the inability to use public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government;
- strikes, failures or accidents in maritime, postal or other transport.
Our performance under any Contract will be suspended for the duration of the Force Majeure Event and our time for performance will be extended accordingly. We will use reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our contractual obligations despite the Force Majeure Event.
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WAIVER
If we fail at any time during the performance of the Contract to insist upon strict performance of any of your contractual obligations, or of any of these Terms and Conditions, or if we fail to exercise any of our rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any breach will not constitute a waiver of any subsequent breach.
No waiver by us of any of these Terms and Conditions will be effective unless we expressly state it to be such and notify you in writing in accordance with the Notices section above.
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AUTONOMY
If any provision of these Terms and Conditions or of a Contract is found by any competent authority to be void, illegal or unenforceable, it shall be severed from the other provisions which shall remain valid to the fullest extent permitted by law.
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ENTIRE AGREEMENT
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or written.
We each acknowledge that in entering into this Agreement neither of us has relied on any representation, undertaking or promise given by the other or implied from any oral or written statement made during negotiations prior to this Agreement between you and us, except as expressly stated in these Terms and Conditions.
Each of us waives any remedy for any misrepresentation made by the other, whether orally or in writing, prior to the date of the Contract (unless such misrepresentation was made fraudulently) and the sole remedy shall be breach of the Contract as provided in these Terms and Conditions.
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OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS
We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the Terms and Conditions in force at the time you order our products or use this website, unless a change to these Terms and Conditions is required by law or regulatory authorities, in which case it will apply to orders you have placed previously.
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LAW AND JURISDICTION
Contracts for the purchase of products concluded through our site will be governed by Belgian law.
Any dispute arising from or related to such Contracts will be subject to the non-exclusive jurisdiction of the Belgian courts.
The provisions of this article shall in no way affect the legal rights which you may have as a consumer.
Data protection
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WHO ARE WE ?
We are RUE DE GARENNES SPRL and we process your personal data as joint controllers. This means that we jointly ensure the processing and protection of your personal data.
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WHY DO WE USE YOUR PERSONAL DATA?
Among other purposes, we will use your data (obtained online) to manage your registration as a user, manage the purchase of products, answer your questions, as well as for sending personalized communications.
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WHAT IS THE BASIS FOR PROCESSING YOUR PERSONAL DATA?
We are competent to process your data for various reasons. The most important is that they are necessary to execute the contract you entered into with us when registering and making a purchase, although there are other reasons that allow us to do so, such as the interest in answering your questions or the consent given to send you our newsletters.
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WHO DO WE SHARE YOUR DATA WITH?
We share your data with our logistics team who help us deliver to you efficiently and as quickly as possible. We also share our data with our developer team who help us troubleshoot IT issues.
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YOUR RIGHTS?
You have the right to access, rectify and delete your personal data. In some cases, you also have other rights, for example, the right to object to the processing of your data or the right to portability.