Under applicable regulations, as a contracting consumer, you have the right to cancel the Contract at any time, you benefit from a 14-day withdrawal period from the day after delivery of the products, failing which the sale is deemed firm and final. Subject to compliance with all the following terms and conditions, reimbursement will be provided by the seller.

The use of this right of withdrawal for defective products must be reported in advance by email to the following address:
info@ruedegarennes.com and accompanied by photos of the defect in question.

We do not offer exchanges for size issues. If you would like a new size, a new color, or even a new item, simply submit your return request and reorder on the e-shop.

You have fourteen (14) days after your purchase to return your items. Items must be returned in their original packaging and condition, new, with tags, unworn and unwashed.

For any item returned stained or damaged, the packaging, washing and/or dry cleaning costs will be immediately deducted from the refunded amount.

Additionally, orders subject to sales or discounts (vouchers) will only be refunded in the form of vouchers.

The consumer is further informed that the right of withdrawal does not apply to personalized products and custom-made products.

The return of the product is the responsibility of the consumer.

Note: For hygiene reasons, the rules regarding returns do not apply to lingerie (bras, bodysuits, swimsuits).

If you have any questions, please do not hesitate to contact us by email at info@ruedegarennes.com or by phone at + 32 472 69 69 30

If you consider that the product is affected by an apparent defect or does not comply with the Contract at the time of delivery, you must first contact us by email at info@ruedegarennes.com within a maximum of 3 working days from receipt of the product. by providing us with product details and a description of any defects/damages noted. Otherwise, no claim will be valid and no return or exchange will be possible.

You can also contact us by phone at +32 472 69 69 30 where we will inform you of the steps to follow.

In the case of an apparent defect or non-compliant product and upon receipt of the returned product ( the product must be returned in its original condition and packaging, new, unworn and unwashed) , we will examine it carefully and inform you by email of your right to a replacement or refund.

We will proceed with the refund or replacement as soon as possible and, in any case, within 15 days from the date on which we confirmed to you, by email, that you were entitled to a refund or replacement of the product affected by an apparent defect or not in conformity with the contract.

Our liability in respect of any product purchased through our website is strictly limited to the purchase price of such product.
Nothing in these Terms and Conditions shall exclude or limit our liability for:

1. death or personal injury caused by our negligence;
2. fraud or gross negligence, including by our employees or agents; or
3. any matter for which it would be illegal or contrary to law for us to exclude or limit, or attempt to exclude or limit, our liability.

Subject to the following paragraph and to the extent permitted by law, and except as otherwise provided in these Terms and Conditions, we do not accept liability for indirect losses resulting from a secondary effect of the main loss or damage and whether arising or caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including, without limitation, in the event of:

(i) loss of profit or income; (ii) operating loss;
(iv) loss of expected savings; (v) loss of data; and (vi) waste of management or work time.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted to, or obtained from, this site, except as expressly provided on this site.

All product descriptions, information and materials on this site are provided "as is" and without warranty of any kind, express, implied or otherwise.
To the extent permitted by law, without excluding what may not be legally excluded in the case of consumers, we disclaim all warranties.

The provisions of this article shall in no way affect the legal rights you may have as a consumer, nor your cancellation rights.

You acknowledge and agree that all copyright, trademark or other intellectual property rights in the information or content on this website will remain, at all times, our property or that of our licensees. You are authorized to use this information only as expressly authorized by us. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.

You must not misuse this website by knowingly introducing viruses, Trojan horses, logic bombs or other material which is malicious or technologically harmful. You will not attempt to gain unauthorized access to this website, the server on which this website is stored or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Violation of this provision may constitute a criminal offense under applicable law. We will report any such breach to the appropriate law enforcement authority and will cooperate with those authorities in disclosing the identity of the hacker. Similarly, in the event of such a breach, your right to use this website will cease immediately.

We do not accept any liability for any loss or damage resulting from a denial-of-service attack, virus or other malicious or technologically harmful software or material to your computer, equipment, data or information resulting from your use of this website or from your downloading of any content from this website and any content to which you are directed by this website.

Links to third party websites and materials may be included on our website; such links are provided for your convenience only and we have no control whatsoever over the content of such websites or materials. Accordingly, we will not accept any liability for any loss or damage that may arise from the use of such links.

Applicable laws require that some of the information or communications we send to you be in writing. When you use this website, you agree that communications with us will be primarily electronic. We will contact you by email or notify you by posting notices on this website. For contractual purposes, you agree to these electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send to you electronically comply with any legal requirements that require such communications to be in writing. These provisions do not affect your statutory rights.

All notifications you send to us must be sent by email (info@ruedegarennes.com). Subject to and unless otherwise stated in Article 16, we may send you notifications to the email or postal address you provided to us when placing your order.

Notices will be deemed received and properly delivered upon posting on our site, 24 hours after an email is sent, or three days after the date of posting of a letter. In proving the delivery of notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, postmarked and posted, and in the case of an email, that it was sent to the email address specified by the addressee.

The Contract entered into between you and us binds you and us, as well as our respective heirs and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. You may not transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of your rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, no transfer, assignment, charging or other disposition will affect any statutory rights you have as a consumer or cancel, reduce or limit in any way any warranty we may have given you, whether express or implied.

We will not be liable for any failure to perform or delay in performance of our contractual obligations caused by events beyond our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and in particular includes (without limitation)

1. strikes, lockouts or other industrial action;
2. civil unrest, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or undeclared) or threats or preparations for war;
3. fires, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters;
4. the impossibility of using rail, sea, air, road or other private or public means of transport;
5. the inability to use public or private telecommunications networks;
6. the acts, decrees, legislation, regulations or restrictions of any government;
7. strikes, failures or accidents in maritime, postal or other transport.

Our performance under any Contract will be suspended for the duration of the Force Majeure Event and our time for performance will be extended accordingly. We will use reasonable efforts to bring the Force Majeure Event to an end or to find a solution that allows us to perform our contractual obligations despite the Force Majeure Event.

If we fail at any time during the performance of the Contract to insist upon strict performance of any of your contractual obligations, or of any of these Terms and Conditions, or if we fail to exercise any of our rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any breach will not constitute a waiver of any subsequent breach.
No waiver by us of any of these Terms and Conditions will be effective unless we expressly state it as such and notify you in writing in accordance with the Notices section above.

If any provision of these Terms and Conditions or of a Contract is found by a competent authority to be invalid, illegal or unenforceable, it shall be severed from the other provisions which shall remain valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or written.
We each acknowledge that in entering into this Agreement, neither of us has relied on any statement, undertaking, or promise given by the other or implied from any oral or written statement made during negotiations between you and us prior to this Agreement, except as expressly stated in these Terms and Conditions.

Each of us waives any right to seek relief against any misrepresentation made by the other, whether orally or in writing, prior to the date of the Contract (unless such misrepresentation was made fraudulently) and the sole remedy shall be breach of the Contract as provided in these Terms and Conditions.

We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the Terms and Conditions in force at the time you order our products or use this website, unless a change to these Terms and Conditions is required by law or regulatory authorities; in that case, it will apply to orders you have previously placed.

Contracts for the purchase of products concluded through our site will be governed by Belgian law.
Any dispute arising from, or related to, such Contracts will be subject to the non-exclusive jurisdiction of the Belgian courts.

The provisions of this article shall in no way affect the legal rights which you may have as a consumer.