Profitez de la livraison gratuite en France métropolitaine et en Belgique dès 75€ d'achat. Expédition sous 2 jours ouvrés.
Deliveries & Returns
Delivery
Rue de Garennes orders are shipped within 3 to 5 business days by our logistics team. Once shipped, the carrier will ensure delivery as soon as possible.
During collection launches or during our special events such as the Rendez-vous Responsable, this period may be extended up to 10 working days.
Europe
| Country | Delivery method | Order < 200€ | Order > 200€ |
|---|---|---|---|
| Belgium | Bpost - Home delivery | 5.5€ | Offered |
| Bpost - Collection point | 5€ | Offered | |
| Bpost - Parcel distributor | 5€ | Offered | |
| Pick-up at the Baraque: 16A rue Jean Stas, 1060 Brussels | Free | Free | |
| France | Colissimo at home without signature | 8€ | Offered |
| Colissimo at home with signature | 8€ | 8€ | |
| Colissimo collection point | 7€ | 7€ | |
| Chronopost - Express home delivery before 1 p.m. (order validated before 1 p.m.) | 15€ | 15€ | |
| Chronopost - Express delivery to relay point (order validated before 1 p.m.) | 12€ | 12€ | |
| Luxembourg | Bpost - Home delivery | 8€ | Offered |
| The Netherlands | Bpost - Home delivery | 8€ | Offered |
| Germany | Bpost - Home delivery | 9€ | Offered |
Rest of the world
Customs fees may apply depending on the destination country. These are your responsibility.
| Geographic area | Country | Home delivery rates |
|---|---|---|
| Other European countries | Monaco, Spain, Portugal, Italy, Austria, Jersey, Andorra | 10€ |
| Switzerland, Ireland, United Kingdom, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech Republic | 11€ | |
| Denmark | 12€ | |
| Liechtenstein, Vatican City | 14€ | |
| Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania | 15€ | |
| San Marino, Balearic Islands | 16€ | |
| Türkiye, Serbia | 17€ | |
| America | UNITED STATES | 12€ |
| Canada | 19€ | |
| Brazil | 25€ | |
| Asia | China, South Korea, Singapore, Japan, Thailand, Israel, Taiwan, Vietnam, Hong Kong | 20€ |
| Lebanon, United Arab Emirates | 25€ | |
| Africa | Ceuta | 15€ |
| Canary Islands, Melilla | 16€ | |
| Morocco, Madeira Island | 17€ | |
| Oceania | Australia | 20€ |
| DOM-TOM | Guadeloupe, French Guiana, Martinique, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, Mayotte, Reunion Island | 16€ |
| New Caledonia, Wallis and Futuna | 17€ | |
| French Polynesia | 20€ |
Return & Refund
Return period
You have 14 days from receipt of your order to return any items that do not suit you.
Good news: returns are free from Metropolitan France, Belgium, Germany, the Netherlands and Luxembourg.
Request a return
- Log in to your customer area by clicking on your name at the top right of the screen.
- Click on “My returns”.
- Select the order concerned and the items to be returned.
- Download the return document to include in your package.
Important: In the absence of this document, the processing and reimbursement of your return cannot be carried out.
If you are in a country with free returns, you can also download a return label.
Prepare your package
- Items must be returned in new condition, unworn, unwashed, with their original tags.
- In the event of non-compliance, we will not be able to accept your return or issue a refund.
Send your package to:
ETS SCHOUTTETEN Energy activity zone 12 avenue de l'énergie 59560 Comines France
Refund
Refunds are made within 10 to 15 days after receipt of your returned package.
They are always processed via the original payment method.
Note: Standard exchanges are not possible. For a new size or another model, place a new order on our site.