Deliveries & Returns
Shipping Costs:
- Belgium: 5 euro for any order under 75 euro. Delivery is free for orders over 75 euro.
- France - Luxembourg - Netherlands - Germany: 15 euro
Returns:
If you wish to return or exchange your order for any reason, we are here to assist you! Returns and exchanges are possible within 14 days following receipt of your order. You can return your product and obtain
- reusable credit for new purchases
- a different product
- a refund issued to the original payment method.
Please consider the following exceptions that apply to our return and exchange policy:
- Sale items are neither returned nor exchanged.
- Returned items must have their tags and be in their original packaging.
- Returned items must have no visible signs of wear or use
To begin the return or exchange process, please follow these steps:
- Contact us by email mentioning your order ID
- Let us know which products you ordered that you wish to return or exchange.
- Please return the item by post to the following address: "Boutique Rue de Garennes, Galerie du Stockel Square, 96A rue de l'église 1150 Brussels"
Additional information:
- The time frame for receiving the refund, replacement product or credit is 7 days maximum from receipt of the returned package.
- Return costs are the responsibility of the customer.
- For any questions, do not hesitate to contact us by email at info@ruedegarennes.com or at +32 472 69 69 30