Profitez de la livraison gratuite en France métropolitaine et en Belgique dès 75€ d'achat. Expédition sous 2 jours ouvrés.
Deliveries & Returns
Delivery
Orders placed on Rue de Garennes are shipped within 3 to 5 business days by our logistics team. Once shipped, the carrier will ensure prompt delivery.
During collection launches or our special events, this period may be extended up to 10 working days.
Europe
| Country | Delivery method | Order < 75€ | Order > 75€ |
|---|---|---|---|
| Belgium | Bpost - Home delivery | 5.95€ | Offered |
| Bpost - Collection point | 5€ | Offered | |
| Bpost - Parcel distributor | 5€ | Offered | |
| Pick up at the Boutique: 96A Rue de l'église, 1150 Brussels | Free | Free | |
| France | Colissimo at home without signature | 8€ | Offered |
| Colissimo at home with signature | 8€ | 8€ | |
| Colissimo collection point | 7€ | 7€ | |
| Chronopost - Express home delivery before 1 p.m. (order validated before 1 p.m.) | 15€ | 15€ | |
| Chronopost - Express delivery to a relay point (order validated before 1 p.m.) | 12€ | 12€ | |
| Luxembourg | Bpost - Home delivery | 8€ | Offered |
| The Netherlands | Bpost - Home delivery | 8€ | Offered |
| Germany | Bpost - Home delivery | 9€ | Offered |
Rest of the world
Customs fees may apply depending on the destination country. These are your responsibility.
| Geographic area | Country | Home delivery rates |
|---|---|---|
| Other European countries | Monaco, Spain, Portugal, Italy, Austria, Jersey, Andorra | 10€ |
| Switzerland, Ireland, United Kingdom, Sweden, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Hungary, Poland, Czech Republic | 11€ | |
| Denmark | 12€ | |
| Liechtenstein, Vatican City | 14€ | |
| Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania | 15€ | |
| San Marino, Balearic Islands | 16€ | |
| Türkiye, Serbia | 17€ | |
| America | UNITED STATES | 12€ |
| Canada | 19€ | |
| Brazil | 25€ | |
| Asia | China, South Korea, Singapore, Japan, Thailand, Israel, Taiwan, Vietnam, Hong Kong | 20€ |
| Lebanon, United Arab Emirates | 25€ | |
| Africa | Ceuta | 15€ |
| Canary Islands, Melilla | 16€ | |
| Morocco, Madeira Island | 17€ | |
| Oceania | Australia | 20€ |
| DOM-TOM | Guadeloupe, French Guiana, Martinique, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, Mayotte, Reunion Island | 16€ |
| New Caledonia, Wallis and Futuna | 17€ | |
| French Polynesia | 20€ |
Return & Refund
Return period
You have 14 days from receipt of your order to return any items that do not suit you.
Request a return
- Log in to your customer area by clicking on your name at the top right of the screen.
- Click on “My returns”.
- Select the order concerned and the items to be returned.
- Download the return document to include in your package.
Important: Without this document, your return cannot be processed or refunded.
Prepare your package
- Items must be returned in new condition, unworn, unwashed, with their original tags.
- Items benefiting from any reduction are not taken back.
- In the event of non-compliance, we will not be able to accept your return or issue a refund.
WE WILL NOT BE HELD RESPONSIBLE FOR LOSS OF A RETURN PACKAGE.
Send your package to:
STOCKEL, boutique Rue de Garennes gallery le Stockel Square , 96A rue de l’église 1150, Brussels
Refund
Refunds are made within 10 to 15 days after receipt of your returned package.
They are always processed via the original payment method.
Note: Standard exchanges are not possible. For a new size or model, place a new order on our website.