Refund policy

You have 14 days from the day you receive your order to tell us you have changed your mind, with no reason needed. You then have another 14 days to send the pieces back to us.

Requesting a return

Everything happens in your customer account: sign in with the email address used for your order, open the order and choose the pieces you want to send back. As soon as we accept your request, you will receive a return label by email: bpost from Belgium, to drop at a post office or a bpost point; DPD from France and the Netherlands, to drop at a DPD pick-up point.

What a return costs

Sending your parcel back costs €4, deducted from your refund, whether you are in Belgium, France or the Netherlands.

You can also bring your pieces back to our shop: the return is free of charge there, and the bag is yours to keep.

In what condition

Try your pieces on as you would in a fitting room. They must come back to us unworn, unwashed, with their original tags. A piece that has visibly been worn, washed, perfumed or damaged cannot be taken back.

Your refund

We refund you on the payment method used for the order, no later than 14 days after your return reaches us. If you send back your entire order, the delivery charge you paid is refunded too, up to the cost of our cheapest standard delivery option.

Exchanges

We do not offer exchanges. For another size or another piece, place a new order and send back the one that does not suit you.

A damaged or incorrect piece

Write to info@ruedegarennes.com with your order number and a photograph. We will take the piece back at our expense and either refund or replace it. The two-year legal guarantee of conformity applies to everything we sell.

Reaching us

Rue de Garennes srl, Avenue Armand Huysmans 94, 1050 Ixelles, Belgium. VAT BE 0696.994.092.
info@ruedegarennes.com, +32 472 69 69 30.
Shop: Rue de l'Église 96, 1150 Bruxelles.